RiA ERP
Connect physical incidents to business operations.
RiA ERP is the business workflow layer of Smart City Connect. It is not a separate product. It carries a physical event into tasks, service, assets, costs, and reporting when those workflows are in scope.
The operational picture stays in the Web Dashboard. RiA ERP is how that picture becomes follow-up work. Scope is confirmed for each project.
Incident and helpdesk
An operational event can become a service record without losing the original context.
Task and work order
Approved actions become assigned work, with the asset and location still attached.
Technician and field service
Field teams receive the incident history they need before they arrive.
Asset, cost, and reporting
Follow-up cost and outcome can stay connected to the event that started the work.